Pro Tip - Working with Implementation Support Leads (ISLs)

This Pro Tip provides an overview of Implementation Support Leads (ISLs) and explains how they support your organization throughout the implementation lifecycle. ISLs serve as dedicated support resources who help coordinate issue resolution, provide best practice guidance, and ensure your project stays on track through go-live and beyond. 

By effectively partnering with your ISL, you can improve visibility into support activities, accelerate issue resolution, and reduce risk during implementation.

This Pro Tip includes: 

• Understanding the role and responsibilities of ISLs 
• Learning how ISLs support service request management and prioritization 
• Reviewing expectations for communication and collaboration 
• Preparing for and participating in touchpoint meetings