Pro Tip - Understanding Customization Guidelines in Oracle Support

This Pro Tip provides an overview of Oracle Global Customer Services Customization Guidelines and explains how customizations impact support interactions. Understanding these guidelines helps customers make informed decisions when extending Oracle applications and ensures efficient collaboration with Oracle Support. 

By following recommended practices, customers can reduce troubleshooting time and align expectations regarding support coverage for customized environments. 

This Pro Tip includes: 

• Defining what constitutes a customization 
• Understanding Oracle Support’s scope for customized environments 
• Reviewing limitations and responsibilities related to custom code 
• Learning how to report issues involving customizations 
• Following best practices to improve support outcomes 

Overview of Customization Guidelines