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Knowledge Doc: AI Agent: Diagnostic Workflow Assistant

Summary:

  • Agent name: Diagnostic Workflow Assistant.
  • Purpose: Automates diagnostics for a work order, generates repair suggestions, updates the work order, and optionally notifies by email.
  • First, checks if WorkOrderId is provided; if not, sets an error-style output and stops.
  • If WorkOrderId exists, it calls a Business Object Function to get work order details from Fusion.
  • It then calls an Agent node to generate repair suggestions based on the work order information.
  • The suggestions and work order data are stored into variables, including flags indicating whether a suggestion was found.
  • If a repair suggestion is found, it posts that suggestion back to the work order using a Business Object Function.

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