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AP Invoice Approval Notifications Failing After IAM Update – FND-2 Error

in Payables, Payments & Cash Management

Hello Community,

Our Production environment IAM was updated on Saturday, 23-May. Following the update, we observed an issue with AP invoice approval notifications that were already pending with users prior to the IAM update.

When users attempt to approve these invoices, the action fails with the following error message:

“An error occurred. Contact your help desk (FND-2).”

The issue appears to be impacting only the approvals that were in-flight before the IAM upgrade. Newly submitted approvals are currently under investigation to confirm whether they are affected as well.

At this stage, we suspect the issue may be related to the recent IAM update. We would appreciate any guidance from the user community or Oracle if anyone has encountered a similar issue or identified a potential workaround or permanent fix.

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