Invoice Approval - Request More Information Released After 3 Days
We are experiencing an issue during the invoice approval workflow where, if User A requests information from User B, the request is automatically released if no response is provided within 3 days. Once this happens, the request no longer appears in User B’s workflow queue, but the invoice still shows as assigned to User B.
As a workaround, User B currently has to withdraw the invoice and resubmit it into the approval process. Is there a way to prevent the request from being automatically released or otherwise avoid this issue?
Tagged:
1