Configuring Multiple Dunning Letter Stages in Oracle Fusion Advanced Collections

Summary:

Hi Experts,

We have a client requirement to send emails to customers at the following intervals.

• 7 days before the invoice due date

• 1 day after the invoice due date

• 7 days after the invoice due date

• 14 days after the invoice due date

• Could anyone please advise on:

• How to configure the scoring and strategy to support these four communication stages?

• Note:

• Key challenge here is that the standard send dunning program only processes delinquent data (past due items). It cannot directly trigger a standard dunning letter for a "Pre-Delinquent" invoice (7 days before the due date)

• Any guidance, best practices, or configuration examples would be greatly appreciated.