Seeded Benefits enrollment notification alert is not picking up emps when life event window is activ

Summary:

Seeded Benefits enrollment notification alert is not picking up emps when life event window is active in production. Tested for 1 emp with active new hire enrollment window, but its not picked up in lower instance as well.

Content (please ensure you mask any confidential information):

I've run the alert for 1 person with active enrollment new hire window, still the alert didn't pickup the intended employee. Attaching log for reference.

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Code Snippet (add any code snippets that support your topic, if applicable):