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Is it possible for users to access Categories from multiple Business Units in Oracle CX Service?

in Fusion Service

Summary:

We have implemented two Business Units (BUs) in our Oracle CX Service environment: Business Unit X and Business Unit Y.

Currently, users can only access the categories associated with their assigned Business Unit. However, we have a requirement where a few selected users need to work across both Business Units.

For example:

  • User1 should be able to view and use categories from both Business Unit X and Business Unit Y.

Is there a supported way to enable multiple Business Units for specific users, or is there any recommended best practice to achieve this requirement?

If anyone has implemented a similar solution or has any suggestions

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