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Invoice Approval Routed to FUSION_APPS_FIN_SOA_APPID Instead of User.

in Payables, Payments & Cash Management

Hello Team,

We are facing an issue with invoice approval notifications in Oracle Fusion Payables.

When an invoice is submitted for approval, the approval history shows that it is assigned to FUSION_APPS_FIN_SOA_APPID instead of routing to the expected user/approver. As a result, the user does not receive the BPM notification and is unable to reassign the invoice to the owner for approval.

For example, invoice 062601 was initiated by Mona Chu on 24-Jun-2026 for 8,437.32 GBP. The approval history shows the task assigned to FUSION_APPS_FIN_SOA_APPID.

We have reviewed the BPM configuration and the approval rule is configured to derive the approver through the supervisory hierarchy. We would like to understand:

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