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Prepare for Oracle CX Sales Mobile Sign-In Changes (November 2026)

edited Nov 3, 2026 6:00AM in Sales 1 comment

Update — November 3, 2026: The Oracle CX Sales Mobile app update introducing the unified sign-in experience described below will be published this week on the Apple App Store and Google Play Store. Users who previously signed in using Basic Authentication will be signed out after updating the app and will need to sign in again using their existing Oracle Fusion Applications credentials. Users who already use the Single Sign On option are unaffected.

Overview

Starting November 2026 update, Oracle will no longer support basic authentication in the Oracle CX Sales Mobile app, which was primarily provided for development and testing efforts. The separate Basic Authentication and Single Sign On options will be unified into a single authentication experience consistent with Oracle Fusion Applications.

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