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How to Prevent the deactivation of customers that have un-liquidated receivables in the system.

The client has a business requirement to prevent users from inactivating a Customer Account if there are any unliquidated receivables associated with that account. Whenever a user attempts to change the Customer Account status to Inactive, the system should validate whether any outstanding receivables or unresolved transactions exist.

If open receivables are found, the system should either:

  • Display a blocking error message and prevent the account from being inactivated, or
  • Display a warning message (based on the agreed business rule) indicating that the customer has outstanding receivables.

We would like to understand whether Oracle Fusion provides any standard functionality to support this validation. If no standard functionality is available, please suggest the recommended Oracle best practice or customization approach to achieve this requirement.

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