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What is the recommended Oracle chatbot solution after ODA licensing has been sunset?

in Sales

Summary:

Seeking Oracle's recommended replacement for Oracle Digital Assistant (ODA) for implementing customer-facing and internal AI assistants integrated with Oracle Fusion Sales & Service.

Content (please ensure you mask any confidential information):

We are currently designing a customer-facing portal using Oracle Visual Builder Studio (VBCS) integrated with Oracle Fusion Service.

Our original solution architecture included Oracle Digital Assistant (ODA) for chatbot capabilities. However, we have been informed that ODA is being sunset and new licenses are no longer being sold.

We would like to understand Oracle's recommended approach going forward.

What is Oracle's strategic replacement for ODA for new implementations?


Reference

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