Benefits AI agent Document tool retrieval failing/Inconsistent

I've got both agents built from Oracle templates, both pointing to the same benefits document through the same document tool (lookup_benefits_policies). I've asked both the exact same question and the policy advisors answers fine, whereas Plan advisor agent says it has no info even though the information is available in the document. Plan Advisor agent has a few extra tools, so my first guess was tool routing. Checked the diagnosis, Policy advisor agent shows lookup_benefits_policies getting called, and Plan advisor shows nothing called at all.

But testing the Policy Advisor agent alone, I was still getting inconsistent answers depending on the order. I asked about medical benefits first, agent worked fine, asked about 401k right after, popped up with no information message. I reran the agent asking about 401k first and it worked fine, asked about medical benefit information right after, no information message popped.