Copy Service Request Attachments to Message in Fusion while migrating from RightNow
in Fusion RAMP
During migration from Oracle B2C Service (RightNow) to Fusion Service, attachments associated with message threads are migrated successfully but are stored at the Service Request level rather than being linked automatically to individual messages. In case attachments needs to be visible as part of the messages, below steps needs to be followed.
Get the attachments that are associated to the thread using the attached report definition.
Import the report definition in RightNow instance to get all the Thread id, File Id and File Name
Using the Thread Ids extract equivalent Message Ids in Fusion.Using File Id and File Name extract the "AttachedDocumentId" in Fusion.
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