B2C Service
Discussion List
-
Service Product to Product Group Relationship Mapping Fix for Manually Created Product GroupsBackground During Service Product migration, RAMP creates product group hierarchy records in Fusion using the Service Product -> Product Group Relationship object mappin… -
Remove Service Request Updates in Activity FeedThe Following steps can be followed to remove the SR updates on activity feed and only keep the meesages in the feed. Do a GET Rest API call to identify the "FeedType"="…Akshara Balamurugan-Oracle 0 views 0 comments 1 point Started by Akshara Balamurugan-Oracle Fusion RAMP
-
Copy Service Request Attachments to Message in Fusion while migrating from RightNowDuring migration from Oracle B2C Service (RightNow) to Fusion Service, attachments associated with message threads are migrated successfully but are stored at the Servic…Akshara Balamurugan-Oracle 16 views 0 comments 1 point Started by Akshara Balamurugan-Oracle Fusion RAMP
-
RightNow to Fusion Service Migration Guide and ResourcesThis post brings together reusable solutions, implementation patterns, and supporting resources for customers and partners migrating from Oracle B2C Service, also known …