How to Print a Service Request record similar to the RightNow Incident Print Action

This article explains how to add a Print Service Request action to the Oracle Fusion Service Redwood SR details page using Visual Builder Studio. Similar in purpose to the incident print action in RightNow, this customization lets agents generate a readable SR document and print it or save it as PDF.

Getting Started:

The solution uses three components:

1. An HTML template that displays the Print Service Request button.
2. A VBS event listener and action chain that pass the current SR to JavaScript.
3. A JavaScript function that retrieves saved SR data and generates a printable HTML document.

The sample document contains selected SR details, the problem description, accessible conversation messages and SR attachment names.