Fusion RAMP
Discussion List
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How to Find Migrated Knowledge Articles by Answer ID in Fusion ServiceThis article explains how to create an OTBI analysis to find a Knowledge article using its Answer ID. The analysis returns the document ID, which users can then search i… -
How to Print a Service Request record similar to the RightNow Incident Print ActionThis article explains how to add a Print Service Request action to the Oracle Fusion Service Redwood SR details page using Visual Builder Studio. Similar in purpose to t…
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CP to DCS Migration Jump StartWe have an AI-assisted migration tool designed to jump-start the transition from RightNow Customer Portal (CP) to Fusion Digital Customer Service (DCS). It migrates a Ri… -
Service Product to Product Group Relationship Mapping Fix for Manually Created Product GroupsBackground During Service Product migration, RAMP creates product group hierarchy records in Fusion using the Service Product -> Product Group Relationship object mappin…
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Chat Reports in Fusion ServiceREPORTS TO UNDERSTAND COUNT OF CHAT HANDOVER FROM BOT QUEUE This is another important report commonly required by Fusion Service Chat customers who have implemented chat…
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Bounced Email Report in Fusion ServiceSummary: One of the most common reporting requirements for Fusion Service customers is the ability to identify and analyse bounced emails. A comprehensive report helps c…
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Deploying Fusion Chat in External pagesProcess in RightNow CX (B2C Service)RightNow CX provides several options for deploying chat on external web pages: Syndicated Chat Widget – Enables Customer Portal chat …
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Handling Inactive Account in Fusion MigrationThis defines the recommended approach for handling inactive RightNow accounts during Oracle Fusion Service migration when those accounts are associated with historical S…Akshara Balamurugan-Oracle 65 views 0 comments 0 points Started by Akshara Balamurugan-Oracle Fusion RAMP
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RightNow to Fusion Service Migration Guide and ResourcesThis post brings together reusable solutions, implementation patterns, and supporting resources for customers and partners migrating from Oracle B2C Service, also known …