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RightNow to Fusion Service Migration Guide and Resources

edited 3:55PM in Fusion RAMP

This post brings together reusable solutions, implementation patterns, and supporting resources for customers and partners migrating from Oracle B2C Service, also known as RightNow, to Oracle Fusion Service.

This post will continue to evolve as a practical index of reusable solutions for RightNow to Fusion Service migrations.

Getting Started

A RightNow to Fusion Service migration should be treated as a business and technology transformation rather than a direct lift-and-shift exercise.

Before starting development, teams should review their existing business processes, identify the capabilities that must be retained, and decide where Fusion Service can simplify or improve the future-state experience.

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