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[Free Tier] Sole OCI Administrator Cannot Receive MFA OTP or Password Reset Emails

in OCI - General

Summary:

OCI Free Tier sole administrator cannot receive MFA OTP or password reset emails

Content (please ensure you mask any confidential information):

Hello Oracle Team,

I am the sole IAM administrator of an Oracle Cloud Free Tier tenancy and currently cannot access the OCI Console.

Account information

  • Tenancy name: aliey
  • Identity Domain: Default
  • Administrator account: aliey@msn.com
  • Incident ID from Oracle Cloud Support: 260821-001586

Issue
The problem started when I suddenly stopped receiving the email OTP codes required for OCI Console MFA.

After several login attempts, OCI required me to reset my password. However, I also could not receive the password reset emails.

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