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Expense Item is not getting created for emailed receipts in 26C instance (Touchless Expense)

in Expenses 2 comments

Summary:

I have forwarded the receipt via email to the designated email address for testing touchless expense feature.

I have reviewed the setup mentioned in the Oracle document and it has been configured correctly in the instance

How You Create Expense from Email Receipts

The issue which I am facing is the following:

  1. Expense Item is not getting created for the user in the application
  2. Not receiving any form of notification from the application

Which step am I missing?

Pl note when I submit the same receipt manually in the application, the expense item is getting created.

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