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How can we escalate an SR or request a change of support region or manager?

in Eloqua 1 comment

Summary:

Is there an official process to escalate the SR to another manager/team or request a change of support region to get the issue properly addressed?

We have an SR that has been open for months without a proper solution or clear resolution timeline. We have followed up and request manager action several times, but we are still not receiving a satisfactory resolution.

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