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Zoom Contact Center with Oracle Fusion Service for CTI integration

in Sales

Summary:

Hello Team,

We have a requirement to configureZoom Contact Center with Oracle Fusion Service for CTI integration including both inbound and outbound calling.

I reviewed the “Telephony Integration in Redwood: CTI Integration with Zoom Contact Center” documentation, but I am finding it a little difficult to understand where to begin and how to complete the configuration end-to-end.

Could you please provide a video tutorial or demonstration that explains the configuration process? Alternatively, if a video is not available, could you please provide the exact step-by-step instructions required to achieve the integration, including the necessary configurations in both Oracle Fusion Service and Zoom Contact Center?

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