How to navigate directly to Contact 360 from a Service Request in Redwood Service Center?
Summary:
Hi All,
Content (please ensure you mask any confidential information):
When an agent opens a Service Request and clicks the Contact name, the application first navigates to the Service Contact page (sr > svc-contact). From this page, the user can then navigate to the full Contact/Contact 360 page.
Our requirement is to determine whether there is an OOTB or supported extensibility option to:
- Navigate directly from the Service Request Contact link to the Contact 360/Contact details page, bypassing the intermediate
svc-contactpage. - Alternatively, customize the
svc-contactpage to provide a direct View Contact 360 action/button. - Customize the Recent Service Requests
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