Payables Hold Workflow – Job Level Hierarchy Fails

Summary:
Payables Hold Workflow – Job Level Hierarchy possibilities

Content (please ensure you mask any confidential information):

We are configuring the Hold Workflow in Oracle Fusion Payables to use Job Level Hierarchy for approval routing.

The intended configuration is to start the approval hierarchy with the Cost Center Manager and route the approval request through the configured job-level hierarchy.

The Job Level Hierarchy option is available in the workflow setup conditions. However, when the workflow is executed, it fails with the following error message:

“In the HWF definition, ensure that the Hierarchy provider setup is correct. Validate that all the values from Starting Point/Task Creator to Approver values are correct.”