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How to email Separate Remittance Advice to customers for Receivables refunds

in Receivables & Collections 2 comments

Summary:

Hi all,

We issue customer refunds from Receivables (Issue Refund on credit memos / receipts), which create payment requests in Payables. We'd like the Separate Remittance Advice to be emailed automatically to the customer when the refund payment is confirmed

Questions:

  1. What is the supported way to set the remittance advice delivery method and email for a customer refund payee? Is the External Payees REST API the recommended approach, or is there a UI?
  2. What configurations are required ? we have high volume of refunds and cannot manually print Remittances everytime we issue a customer refund.

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