Current Employee Applied Externally – How Are You Handling Offer Action Type?
Summary:
We confirmed through SR 4-0004112126 that pre-Offer manual/CSP duplicate checking excludes current employees and internal contingent workers, meaning we cannot merge an external candidate profile with the employee’s internal profile before Offer through that process.
Content (please ensure you mask any confidential information):
When a current employee has applied externally, are customers expected to progress the offer using the external action/action reason and then resolve the duplicate profile during Move to HR or post-Offer?
If not, how are others handling the offer so that the appropriate internal action is used when the candidate is known to be an existing employee?
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