Payables Invoice Request for Information

Hello,

We run a centralised shared service model for our AP team, an issue we are noticing is that when an invoice approver requests information on an invoice they've been asked to approve, this request is going to the Service Account that we use to schedule all the background processes (Initiate Invoice Approval Workflow in this instance).

With it going to the service account it means no one in the AP team is aware that a question has been asked of the invoice so it gets missed which can in turn lead to it missing its due date.

What is a possible solution for this, one would be to have a generic account that uses the shared AP invoice team email and that account runs the schedule for the request. We would like to avoid this though as it will take up a FINS licence whilst also being a generic user account which we would like to avoid.