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Unable to create manual credit memo after dispute approval

in Receivables & Collections 3 comments

Summary:

Oracle Receivables dispute approved by the user. After approval the task to create manual credit memo is not opening.


Content (please ensure you mask any confidential information):

We have configured the system for manual credit memo creation. In the attached document "DISPUTE RELATED SETUPS" all the 3 BPM tasks configured shown. Also attached is another document "DISPUTE WORKFLOW WITH MANUAL CREDIT MEMO" which describes the testing with screenshots.

After the dispute is approved by the user we are unable to open the BPM task required to create the manual credit memo. Please let us know if any of our configurations are incorrect or we are missing something

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