Roadmap for Call Reports (Activities) vs. Interactions, and scope of new 26D Activities List Page

Summary:

We need clarification on Oracle's plans for Activities (especially Call Reports) vs. Interactions in Redwood Service, whether an automatic migration of Activities to Interactions is planned, and whether the new 26D Redwood Activities List Page supports all activity functions (Tasks, Appointments and Call Reports) or only Tasks and Appointments.

Content (please ensure you mask any confidential information):

We are preparing a Fusion Service customer (Service Center / Service Requests) for the end of the Classic UI (deprecation in 26D, removal in 27A).

Current situation:
- Agents actively use Activities with three activity functions: Tasks, Appointments and Call Reports. Call Reports are created daily and are the main way conversations with customers are documented.