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ERs getting stuck with touchless expenses for employees submitting for the first time

in Expenses

Summary:


Hi All

We have recently enabled touchless expenses and have started using the new redwood page for the same. We are encountering a very unusual issue where an ER gets stuck in "pending approval" status for all the employees who have never submitted an ER in Oracle and are submitting for the first time.
All other employees who have submitted an ER in the past have no issues at all.

These stuck transactions never shows up in the transaction console at all.

Has anybody faced this issue..?

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