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Discussion List
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How to add button to near add a response/add a private note/ add customer entry in incidents screenCan we add a button near add to response. If we click on the button, it should be able to perform actions related to the SMS integration where the communication is sent …User_8XWB9 65 views 3 comments 0 points Most recent by Steve Garvert-Support-Oracle Communication Channels -
Best Practices for Handling SMS in Oracle Service CloudWe are currently using Oracle Service Cloud and are looking to streamline our SMS communication process with customers. Specifically, when a customer sends an SMS with a… -
Oracle Messaging contact lookup customizationSummary: Oracle messaging is enabled and was able to configure SMS through twilio. chat is generating and redirecting to B2C service cloud without any issue . how do we …