Browser UI
Discussion List
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how to enable add existing option in contact tabHi, How to enable the option for add existing contact in a workspace.? Regards, MeeraMeera Saseendran T 43 views 1 comment 0 points Most recent by Will Paddock -Support-Oracle Reporting & Analytics for B2C Service -
How to hide headings in Dashboard filtersSummary: I have created a dashboard with 3 reports. While I run the dashboard, I can see few common filters and one filter from 1 report which is not common separetly. S…Meera Saseendran T 63 views 4 comments 0 points Most recent by Ashutosh_86 Reporting & Analytics for B2C Service
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what is this 3 lines symbol in report buiSummary: Hi, I could see a 3 lines symbol in the report header for a column, which I didnt see before. Please help me to understand what is this used for? Content (pleas…Meera Saseendran T 32 views 3 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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How to filter category dynamically in search filter when a product filter value changesSummary: Product and Category filter in analytics to behave exactly as they behave in workspace Content (please ensure you mask any confidential information): Hello All,…Rakesh Das 42 views 2 comments 0 points Most recent by Rakesh Das Reporting & Analytics for B2C Service
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how to fetch latest response from threadHi, I need to create a report with latest response send to customer. There are private notes and repsonses. But I need only latest response in report. How to fetch that?…Meera Saseendran T 46 views 4 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Addins and WorkspacesI need to run a report which shows what all workspaces are having a particular addin.How to find out what all addins are used in a workspace? Regards, MeeraMeera Saseendran T 71 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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how to capture case closure done through multi editI need to create a report to capture the details of incidents which are closed via multi edit. How to track this transaction?Meera Saseendran T 31 views 2 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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How to export a Multi Grid FRS report into an Excel where each of the grid is in different sheet?Summary: Had a requirement of having to export a multi grid FRS report into different sheets of the same excel workbook in the same order that the grids are placed in th…Amithhari 51 views 4 comments 0 points Most recent by Baidehi Nanda–Support-Oracle Reporting & Analytics for B2C Service
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report that shows any Due date changes happened after october 1st 2024I need to create a report that shows any Due date changes happened after october 1st 2024. How to track due date changes?Please help. Thanks MeeraMeera Saseendran T 61 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for B2C Service
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How top answers widget will work for customer portalSummary: I want to enable a top answers standard widgets for the customer portal. I have enabled by writing the snippet. For this am getting some top answers. But am no…Haribabu Arigela 41 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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how to create multi edit reportSummary: I need to create report for editing a contact of a incident. For that I need to enable that report with multi edit. How to do that? Regards, MeeraMeera Saseendran T 11 views 1 comment 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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How to get a count of the knowledge articles currently available in Knowledge AdvancedSummary: I need to get a count of the knowledge articles currently available in Knowledge Advanced Content (please ensure you mask any confidential information): Version…Meera Saseendran T 1 view 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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I need to track email sent activitySummary: I have couple of invalid email adresses. I need to create a report which shows incident list which sent emails to these invalid emails. Content (please ensure y…Meera Saseendran T 11 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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I need to extract profiles using a particular addin using reportSummary: I need to create a report for extract profiles which are using a particular addin Content (please ensure you mask any confidential information): Version (includ…Meera Saseendran T 2 views 1 comment 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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I am getting an error on creating child case like "Unable to load search results"Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Meera Saseendran T 11 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Knowledge Advanced - articles access level multi-edit possible?Summary: In Knowledge Foundation (KF) we were able to multi-edit articles, for example the access level. In Knowledge Advanced (KA) this seems not possible. There is a r…Hans_tkc 12 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service -
Is it possible to print one record per page in BUI?Summary: I have a report with a number of columns that we display in "record" format rather than "tabular" format as the required layout for the end users. In Agent Desk…Craig Hevey 22 views 2 comments 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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I have requirement to have a pop up box/window should come after a button click.Summary: In a workspace, there is button to send reply to user(using integration). So when button clicks, pop up a dialogue box/window. In that we need to show a standar…Meera Saseendran T 21 views 5 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Chat wait time message changeSummary: Hi Guy, Does anyone know where I can go and change those Labels? I tried to find it in the widget, but I don't seems to find it. Thank you so much and have a gr…Vincent Lin 21 views 3 comments 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service -
Unable to fetch data from CMP_ADDRESS_ZONES table.Summary: Hi All, we are unable to get any data from the 'CMP_ADDRESS_ZONES' table, however we are able to see the data from the UI. If anyone has used it please let us k…Vibha Pandey - Oracle 51 views 2 comments 0 points Most recent by Prasanth Senthivel-Oracle Reporting & Analytics for B2C Service
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report on BUI vs .Net loginsSummary: Is it possible to display whether a user login came from BUI vs. the .Net console? Content (please ensure you mask any confidential information): I've searched …
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Is it possible to add the Agent Browser User Interface Account Authentication field to a report?Summary: Is it possible to add the Agent Browser User Interface Account Authentication field to a report? Content (please ensure you mask any confidential information): … -
Can the service usage metrics reports be run via API and automated?Summary: Ive got anywhere from 20-30 active distinct instances and having to log into each and every one monthly to run the same report is a giant waste of time. Content…Justin_D 31 views 1 comment 1 point Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service -
Mailing Name and Document Links with Attachment Report not showing in the BUI?Summary: I build new Outreach Report for Representatives to view in a workspace in the BUI. I'm using the mailings table with the rest. For some reason the inner join pu…
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Remove Closed Incidents from Report ViewSummary: I have added report, where representative closes the incident, but the incidents stays in the report and is visible. Is it possible to remove the incident from …
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System Report OptimizationSummary: I have report that is prebuild (before my time). Is working in the console but not in the BUI and currently trying to find ways to rebuild or filter it to show …
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Is there a report which can tell agent used Fill my inbox to pull incidents?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):Megha Nagpal 41 views 2 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service
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Error in POST data: Cannot run AnalyticsReport: XXXXX(ID=XXXXX): REPORT_ERROR_EXCEEDS_TIME_THRESHOLDHi All, We have a requirement to run the report under incidents object to fetch all the incoming email created incidents and list the queue that got assigned to it. This…Padma Varadarajan 502 views 3 comments 0 points Most recent by Padma Varadarajan Reporting & Analytics for B2C Service
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No results in keyword report when search is performed in BUI?Summary: We're using the Browser User Interface and are looking to improve our knowledge base. Naturally, it's important to know which keywords agents are using, when se…User_2025-03-10-21-27-49-962 41 views 2 comments 0 points Most recent by User_2025-03-10-21-27-49-962 Reporting & Analytics for B2C Service