Browser UI
Discussion List
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Is it possible to print one record per page in BUI?Summary: I have a report with a number of columns that we display in "record" format rather than "tabular" format as the required layout for the end users. In Agent Desk…Craig Hevey 4 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service -
Can the service usage metrics reports be run via API and automated?Summary: Ive got anywhere from 20-30 active distinct instances and having to log into each and every one monthly to run the same report is a giant waste of time. Content…Justin_D 23 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service -
Mailing Name and Document Links with Attachment Report not showing in the BUI?Summary: I build new Outreach Report for Representatives to view in a workspace in the BUI. I'm using the mailings table with the rest. For some reason the inner join pu…
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Remove Closed Incidents from Report ViewSummary: I have added report, where representative closes the incident, but the incidents stays in the report and is visible. Is it possible to remove the incident from …
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System Report OptimizationSummary: I have report that is prebuild (before my time). Is working in the console but not in the BUI and currently trying to find ways to rebuild or filter it to show …
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Is there a report which can tell agent used Fill my inbox to pull incidents?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):Megha Nagpal 47 views 2 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service
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Error in POST data: Cannot run AnalyticsReport: XXXXX(ID=XXXXX): REPORT_ERROR_EXCEEDS_TIME_THRESHOLDHi All, We have a requirement to run the report under incidents object to fetch all the incoming email created incidents and list the queue that got assigned to it. This…Padma Varadarajan 491 views 3 comments 0 points Most recent by Padma Varadarajan Reporting & Analytics for B2C Service
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No results in keyword report when search is performed in BUI?Summary: We're using the Browser User Interface and are looking to improve our knowledge base. Naturally, it's important to know which keywords agents are using, when se…Trine Larsen 37 views 2 comments 0 points Most recent by Trine Larsen Reporting & Analytics for B2C Service