BUI Extensions
Discussion List
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Collapsible BUI extensionSummary: I'd like to code a BUI addon that has a button that cna be clicked on to collapse it to the left side. Content (required): This may be one of those "just not po… -
Host-Specific Browser Control URLBrowser control is a functionality that allows us to render a specific URL inside the workspace. In the scenarios where we need to configure different URLs for the same … -
Chat Toast notification is different from BUI and Agent DesktopSummary: Hi Team, We are planning to migrate the agent application from desktop to BUI (Browser User Interface). We met few challenges in incoming chat toast notificatio…VigneshR 21 views 4 comments 0 points Most recent by Jessica Bradley-Oracle General Technical Discussions
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How to use ojDialog to display a message through a report analytics extension?Hello Community, I need to display an alert or messageBox to inform the attendant if the items they selected in the report are not valid to be processed by the add-in. H…richard.algarve 21 views 0 comments 0 points Started by richard.algarve Reporting & Analytics for B2C Service -
Display URL as a webpageSummary: Allow the ability to display a URL field as a webpage. Content (required): Is it possible to have a URL field type display within a tab as the webpage, like the…
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Is there a way to add custom fonts for BUI web interface/Agentweb?Summary: Checking to see if there is a way to change the fonts to custom font in BUI. I know it can be done for the Browser Add-ins. But how to change the fonts for out …Madhu Dorai 11 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
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Analytics Extension - Pop a list of results from a reportSummary: We have a requirement to pop up a set of alert messages based on contact, org or strategic account name (custom field) when our agents select a contact. Content…Kurt Helfrich 81 views 1 comment 0 points Most recent by Sreedev S-Oracle General Technical Discussions -
How-To Screen-Pop in BUIScreen-Pop is a useful feature that automatically open a relevant transaction screen (eg: customer 360 or an incident) in the agent console when initiated from a third p…Jacob George-Oracle 141 views 2 comments 1 point Most recent by Srinivas Parthasarathy General Technical Discussions
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Can I make a BUI Extension to step through thread entries?Summary: Can I make a BUI Extension to step through thread entries? Content (required): In the BUI Incident workspace, I'd like to add a button or shortcut for agents to…Andy Townshend 51 views 4 comments 0 points Most recent by Srinivas Parthasarathy General Technical Discussions -
Question regarding to Analytics for External DataSummary: Hi Guys and Girls, I am trying to create a simple BUI extension so that I can display external Data in a report. And I followed an Oracle receipt and Agent Brow… -
Is it possible to use analytics context createReport call to open a dashboard from a BUI extension?We have a BUI extension that calls analyticsContext.createReport using a report ID that's in a config value. We've created a dashboard that we want to use instead of a n…Eric Gottesman 31 views 1 comment 0 points Most recent by Eric Gottesman General Technical Discussions
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Updating answer solution field with BUI EXtension works in Chrome but not in FirefoxSummary: Updating answer solution field with BUI EXtension works in Chrome but not in Firefox Content (required): We have a workspace extension in place that appends reu…Martin Sang-A-Jong-115961 21 views 4 comments 0 points Most recent by Martin Sang-A-Jong-115961 General Technical Discussions -
BUI Extensions for Meeting RecordingSummary: To provide a sample solution and documentation for initiating and attaching Live Experience (LX) meetings from within Incidents and storing the engagement detai…Harikrishna K P 61 views 0 comments 1 point Started by Harikrishna K P General Technical Discussions
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How to use setDataHandler() to edit/change report cell dataSummary: Content (required): Hi, I am developing a BUI report extension to update report cells of an existing report. For this I use the setDataHandler callback. The cal…Martin Sang-A-Jong-115961 41 views 0 comments 0 points Started by Martin Sang-A-Jong-115961 General Technical Discussions
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Is there anyway to apply bui extension in Script(is like a workspace)Summary: Hi There, I have a script that is like a workspace. The script is live in the "Script folder" folder in .Net Console. I would like to add a BUI extension there.…
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How-To Screen-Pop in BUI with using Externally Hosted ServiceThe screen pop is a standard functionality which comes along with the B2C Service Dot Net console. When it comes to Agent Browser UI console, the same screen pop solutio…
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How-To Screen-Pop in BUI using a Locally Hosted ServiceScreen-pop Enabling a screen-pop solution in Agent Browser UI is one of the important factors when customers migrate from Dot Net console to Browser UI console. While on…
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How-To Screen-Pop in BUI using Java Script Web APIsIn Oracle B2C Service Cloud Agent Desktop console, the screen-pop functionality allows a third-party application running in the agent's machine to automatically open a w…Jacob George-Oracle 101 views 0 comments 1 point Started by Jacob George-Oracle General Technical Discussions
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In workspace search report how to change default search fieldSummary: Workspace report search need to change default search to different field. Content (required): I have 3 fields in workspace search report but when i click search…
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Virtual Report on click need to Get the selected valueSummary: On Quick search we are having a virtual report. After search result we need to open the record in workspace. while click on the report data. The "searchListener…Mohankumar Ponnusamy 61 views 3 comments 0 points Most recent by Mohankumar Ponnusamy General Technical Discussions -
How to add Spinner/Loading image to BUI ExtensionSummary: Content (required): Hi All, We are trying to add spinning or loading image to our BUI extensions to make the user experience better. We tried with standard java…Heena Karir 71 views 1 comment 1 point Most recent by Jijo Zacharias-Oracle General Technical Discussions
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Common Workspace Ribbon Controller ExtensionSummary: To have a common BUI Workspace extension to inject multiple workspace ribbons in a specific order. Content (required): Overview A workspace can contain custom w…Harikrishna K P 61 views 0 comments 0 points Started by Harikrishna K P General Technical Discussions
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Suppress default message for (save/)close event with BUI extensionSummary: Looking for options to suppress default messages and replace it with my own. Content (required): Requirement: if an unsent response thread is present and the wo…Martin Sang-A-Jong-115961 31 views 3 comments 1 point Most recent by Martin Sang-A-Jong-115961 General Technical Discussions
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Getting around Single Sign On (SSO) to switch IDsSummary: Getting around Single Sign On (SSO) to switch IDs Content (required): Does anyone know of a way to get around SSO in Service Cloud in order to use a different I… -
Copy Text To Clipboard using BUI Analytics ExtensionSummary: Hi Community, I am working on a requirement, wherein the expectation is that a report command button should get the information from the selected row and copy i…Manjit Singh Arora-Oracle 41 views 3 comments 0 points Most recent by John Hardin-Oracle General Technical Discussions
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CTI Extension in Browser UI - Agent Browser UI ExtensibilityHi Community, Am currently developing a CTI extension in the Browser UI using the below guide https://community.oracle.com/customerconnect/discussion/89612/cti-extension…
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Track undelivered EmailsSummary: Admins need to get the report of the sent & undelivered emails to the contacts, when make a chnge to the answer and choose to notify subscribers is there is a s… -
Incident Access based on Logged In Account informationScope This article aims at walking through an Extension which decides the access permission of the Incident based on the Logged In account information. Overview In some …Swathi Cherukuri-276698 91 views 1 comment 7 points Most recent by Kurt Helfrich General Technical Discussions
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Notifications for Custom ObjectsHi, I would like to know if there is any way we can send toast notifications to users when there is an update in a custom object. Currently the toast notifications are e…Padma Varadarajan 11 views 5 comments 0 points Most recent by ShilohMadsen General Technical Discussions
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Search in Database from BUI ExtensionSummary: I'm trying to obtain certain information from the Records of a Workspace, whatsoever, some records store "id" instead of more descriptive values. Is there a way…