BUI Extensions
Discussion List
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Virtual Report on click need to Get the selected valueSummary: On Quick search we are having a virtual report. After search result we need to open the record in workspace. while click on the report data. The "searchListener…Mohankumar Ponnusamy 32 views 3 comments 0 points Most recent by Mohankumar Ponnusamy General Technical Discussions -
How to add Spinner/Loading image to BUI ExtensionSummary: Content (required): Hi All, We are trying to add spinning or loading image to our BUI extensions to make the user experience better. We tried with standard java…Heena Karir 43 views 1 comment 1 point Most recent by Jijo Zacharias-Oracle General Technical Discussions -
Common Workspace Ribbon Controller ExtensionSummary: To have a common BUI Workspace extension to inject multiple workspace ribbons in a specific order. Content (required): Overview A workspace can contain custom w…Harikrishna K P 23 views 0 comments 0 points Started by Harikrishna K P General Technical Discussions
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Suppress default message for (save/)close event with BUI extensionSummary: Looking for options to suppress default messages and replace it with my own. Content (required): Requirement: if an unsent response thread is present and the wo…Martin Sang-A-Jong-115961 23 views 3 comments 1 point Most recent by Martin Sang-A-Jong-115961 General Technical Discussions -
Getting around Single Sign On (SSO) to switch IDsSummary: Getting around Single Sign On (SSO) to switch IDs Content (required): Does anyone know of a way to get around SSO in Service Cloud in order to use a different I… -
Copy Text To Clipboard using BUI Analytics ExtensionSummary: Hi Community, I am working on a requirement, wherein the expectation is that a report command button should get the information from the selected row and copy i…Manjit Singh Arora-Oracle 23 views 3 comments 0 points Most recent by John Hardin-Oracle General Technical Discussions
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CTI Extension in Browser UI - Agent Browser UI ExtensibilityHi Community, Am currently developing a CTI extension in the Browser UI using the below guide https://community.oracle.com/customerconnect/discussion/89612/cti-extension…
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Track undelivered EmailsSummary: Admins need to get the report of the sent & undelivered emails to the contacts, when make a chnge to the answer and choose to notify subscribers is there is a s… -
Incident Access based on Logged In Account informationScope This article aims at walking through an Extension which decides the access permission of the Incident based on the Logged In account information. Overview In some …Swathi Cherukuri-276698 42 views 1 comment 7 points Most recent by Kurt Helfrich General Technical Discussions
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Notifications for Custom ObjectsHi, I would like to know if there is any way we can send toast notifications to users when there is an update in a custom object. Currently the toast notifications are e…Padma Varadarajan 13 views 5 comments 0 points Most recent by ShilohMadsen General Technical Discussions
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Search in Database from BUI ExtensionSummary: I'm trying to obtain certain information from the Records of a Workspace, whatsoever, some records store "id" instead of more descriptive values. Is there a way…
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Mask or redact certain words in Incident threadsIntroduction Customers sometimes include things they shouldn't e.g. bad language, passwords, etc. This Extension allows agents to redact the contents inside a thread. It…Dileep Mudadla-126032 22 views 0 comments 5 points Started by Dileep Mudadla-126032 General Technical Discussions
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Jira Integration with Oracle service cloud BUIScope This article aims at walking through a Jira extension for Browser User Interface (BUI) that can be used to create and fetch the JIRA issues. Overview Customers who…Swathi Cherukuri-276698 144 views 0 comments 10 points Started by Swathi Cherukuri-276698 General Technical Discussions
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Supporting Standard Text Custom Object Variables in Incident Threads using ExtensibilityScope Using standard text in incident responses saves time, eliminates errors, and helps staff members respond to customers with consistent information. After your admin…Sangeetha Nair-Oracle 52 views 0 comments 8 points Started by Sangeetha Nair-Oracle General Technical Discussions
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Organization Notes in contact workspaceHi, here again the CoE CrossCX Innovation Team! Today we want to share with you a BUI Extension that shows the organization notes in a contact workspace. In Net console …JAJ-Oracle 22 views 1 comment 4 points Most recent by Srinath Srinivasan-Oracle General Technical Discussions