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business rule is not hitting even if the conditions met for an incidentI have created a business rule in initial state and in progress state for calling a function. But both rules are not hitting even if the conditions met. If I remove the …Meera Saseendran T 48 views 3 comments 0 points Most recent by Baljeet Singh-231094 Communication Channels -
Incoming Email Thread Handling and SR Duplication in OSvCSummary: Dear All, We are currently utilizing the Oracle Service Cloud (OSvC) Email Response functionality, where multiple mailboxes are integrated into our system. The …Sandip Mitra 56 views 4 comments 0 points Most recent by Ashutosh_86 Reporting & Analytics for B2C Service