Category 274
Discussion List
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Update content with file attachments using Rest API - /km/api/v1/content/{id}Summary OK-FMS0009 - Cannot get file: [fileName = {fileName}]Content Hello All, When we have tried to upload attachment using update content Rest API we have received OK… -
Migrating from knowledge foundation to knowledge advancedContent My organization currently uses knowledge foundation (internally-facing through the console only) and we are considering a move to knowledge advanced. Has anyone …
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OKA - Content Schema Attribute Values in Custom ReportSummary OKA - Content Schema Attribute Values in Custom ReportContent Hi All, Any idea, how to show Content schema attribute values in a custom report. There is OKCS tab…
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KA Search - exclude content on pageContent Is it possible to exclude certain text on a Knowledge Advanced page or within a link? We have pages that match a search result purely because they have a link re… -
KA REST APISummary Content (IM) API vs Search APIContent Could someone please clarify me when to use the Content (IM) API and when to use the Search API. I have the impression that…
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Facet searches OKASummary Facet searches by differents content typesContent is it possible to do facet searches by different content types not just for one? Version OSvC 19b
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Segregate KA access through APISummary I'm looking for a way to segregate KA access using the Rest API.Content Hello Experts We are planning to use KA and give access to it's functionality to differen…
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How to add and an attachment manually to an Article?Summary How to add and an attachment manually to an Article?Content Hi, We are trying to add an attachment to an Article and we couldn't see the option. We have refereed…
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How to add attachment to an Article using REST API?Summary How to add attachment to an Article using REST API?Content Hi, We are trying to attach a file using REST API to an Article but we are unable to. Could you please…
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KA - Managed Search Query - Concept ClusterContent See attached. When MSQ is showing this; is it clustering the concepts or matching two concepts? I don't understand what the drop down is when there's two concept…
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Guided Assistance - disable auto-scrollContent Hi everyone With the standard behaviour of GA it auto-scrolls down to the next line as soon as the user selected an option. This hides the selected option and in… -
KA MSQ - Skip WordsContent Do skip words still exist in KA? Can the list be modified?
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Oracle's road-map for OSC updatesSummary Is there a road-map publicly available so we can see what features are coming to Oracle Service CloudVersion 19B
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Global ind and Replace Export to ExcelSummary To convert the field value to hyperlink within the generated excel sheet of Global Find and ReplaceContent Hi, Under Service->Knowledge Base->Authoring menu, we …
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Best practice question - Re: Deleting an attributeSummary Should this be done?Content As we migrated from knowledge foundation we created attributes to match our KF content sections 1 for 1. Now that we are more than a … -
Unable to find Content with Answer Id in Customer Portal ApplicationSummary Unable to find Content with Answer Id in Customer Portal ApplicationContent Hi All, We are using Customer Portal application to display Knowledge Advance Content…
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Exclude content types from OKA searchesSummary Exclude content types from OKA searchesContent We want to exclude certain content types from OKA searches. Is it possible to have a content type not indexed in O…
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View Answer TemplateSummary What is the template used by View AnswerContent Hi, I am using a .NET version of OSvC and Knowledge Base for answer (not using Customer Portal) and I need to cus…
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OKA - Add images in subscription notifications mailSummary Customer needs add images to subscription notification mailContent Customer needs add images to subscription notification mail in knowlegde advanced. is it possi…
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Oracle Knowledge Advanced - How the search engine works?Summary Does the search engine find the search term inside the words?Content Does the search engine find the search term inside the words? For example, If we are looking…
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Service – Ask the Experts: Oracle Service Cloud - Is Your Service Cloud Knowledgebase Providing ValuContent Submit your questions for the Service – Ask the Experts: Oracle Service Cloud - Is Your Service Cloud Knowledgebase Providing Value? session to have them answere…Jennifer Hinh-Oracle 30 views 5 comments 2 points Most recent by Sebastiaan Draaisma-122509 Agent Desktop
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Manage Search Query - Tuning Requests (product concepts)Content Recently I have been seeing the following in the Manage tuning requests section of the Manage Search Query. Has anyone else had this? Nothing in here is helpful …
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How to access Answer/Content along with SSO URL through OKA Customer PortalSummary How to access Answer/Content along with SSO URL through OKA Customer PortalContent Hi All, We enabled SSO for Knowledge Advance CP Application and able to access…
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Exclude Content Types from Learned LinksSummary I would like to choose what content types are eligible for learned links.Content As a user of OKA, I would like the ability to control what content types are sub…
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Indexing and SearchingSummary When does KF Reindex and What is Indexed?Content I am sure this has been asked before, but how often/when is KF indexed? Is there a utility I can check to make s… -
Converting file attachment answers to regular answers with an attachmentContent We have lot of PDFs that initially were loaded in knowledge base for easier launch purpose but it limits ability to capture answer feedback from users. If we try… -
Knowledge Advanced - possible to show selected text attribute instead of search snippets?Content With one of our channels/content types, HTML answers, snippets are too often not helpful when the search generates them from the keyword field. All the user sees…
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JavaScript in Knowledge Base AnswerSummary The javascript doesn't seem to workContent Dear all, I have a javascript embedded in the html source code on a KB Answer (cf. below source code). When I press th…
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Inline Conditional Sections in CKE EditorSummary In the new CKE editor, we are unable to keep the content of multiple conditional sections in a single line.Content Does anyone use mutliple conditional sections … -
How does the viewed count on an answer work?Summary How does the viewed count on an answer work?Content I wanted to understand the how the mostly viewed articles are fetched from KB? If someone is getting an artic…