Service Delivery
Discussion List
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Oracle Fusion NextGen Help Desk CTISummary: When does Oracle plan to give CTI for NextGen Help Desk Content (required): I am doing Help desk implementation and the customer is eager to use ODA and CTI as … -
3IDCS Autoscaling Capabilities and Monitoring ImprovementsOrganization Name (Required - If you are an Oracle Partner, please provide the organization you are logging the idea on behalf of): MS Amlin Description (Required): We h…Rohan A 1 view 1 comment 3 points Most recent by Michelle Walter-Oracle Idea Lab – Core Infrastructure -
Default Coverage QuestionSummary: What are the values shown in the Default Level Value in Default Coverage? Is it possible to use other values like Grade or Location? Content (please ensure you …Pernel Dela Pena 63 views 6 comments 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk
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Enable Intelligent advisor (new 24B feature) in HelpdeskOur customer would like to enable Intelligent advisor (new 24B feature) in Helpdesk. I'm looking for some use cases on this feature. Please share me some inputs on this.
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Help Desk access Read-OnlySummary: I am looking into the possibility of granting Read-Only access to HD Agents so they can have access to certain type of HD requests but not be able edit them. Ca…
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Start date for Lookup codesSummary: Is it necessary to input a value in Start Date for a lookup code in order for it to be active? Or in order for a lookup code to be active, the "Enabled" checkbo…