Subscription Authoring

Discussion List

• 
  Create customer asset for a serialized item

  Summary: Trying to create a customer asset (IB) for a serialized item. Error message pops up - "A record with the value already exists. Enter a unique value." Content (r…

  Received Response

  Taheri Saifee 31 views 3 comments 0 points Most recent by Adam Liu Feb 28, 2022 9:12PMSubscription Management
• 
  Not able to trigger product based SLA on Service request based on coverage assigned in PIM

  Summary: We created an item through Product Information Management and assigned particular value to Standard Coverage in it. We have enabled Subscription based Entitleme…

  Received Response

  Rasika 21 views 2 comments 0 points Most recent by Rasika Feb 25, 2022 11:32AMSubscription Management
• 
  No IB record found in 'IB Reprocess Program' after shipment to create Included warranty.

  Summary: After shipment of an Item which is associated with an included warranty Asset is getting created but there are no records to reprocess in 'IB Reprocess Program'…

  Received Response

  Abhishek Nirgudkar 22 views 2 comments 0 points Most recent by Abhishek Nirgudkar Feb 16, 2022 9:08AMSubscription Management
• 
  Subscription Ownership transfer to another customer through Install Base Asset.

  Summary: Hi, Could you provide any document where we can check how an included warranty subscription can be transferred to another customer once we update the customer i…

  Received Response

  Abhishek Nirgudkar 21 views 3 comments 1 point Most recent by Adam Liu Dec 10, 2021 2:36PMSubscription Management