Can't access your certificate after completing an enablement course? This is a common issue that we have received many reports about, so do not worry, we are here to assist you. 

There are two types of error screens that you might encounter.

"Access Manager" Error Screen

In this first case, we are faced with the following error message:

Error

System error. Please re-try your action. If you continue to get this error, please contact the Administrator.

Solution:

The usual solution is to clear your cache and try to log in using the HS Learn URL: https://oracle.learn.taleo.net/healthsciences

Alternatively, if this does not solve your problem, please email oraclehslearn_ww_grp@oracle.com or submit a support ticket using the Health Sciences support platform by clicking here. 

Cause:

Generally, we get this error when:

• Our browser redirects us to the wrong page after opening multiple tabs using our SSO.
• We save a different SSO login in our browser bookmarks (the browser tries to auto-populate in its previous state).
• We do not use the full URL: https://oracle.learn.taleo.net/healthsciences

"Security Alert" Error Screen

Solution:

• Sign in to HS Learn using the same email account in which you received Oracle's confirmation saying your certificate is ready for download. 
• Additionally, please clear your cache and try to log in using the HS Learn URL: https://oracle.learn.taleo.net/healthsciences
• Alternatively, if this does not solve your problem, please submit a support ticket using the Health Sciences support platform by clicking here. 

Cause:

We encounter this issue when we attempt to log in to HS Learn with an incorrect account. How is this possible? In order to enroll in an enablement course, we must use an Oracle SSO account. Certificates will be issued to the email address associated with that Oracle SSO account. It is also the one that will automatically be assigned to our Health Sciences Learn account and where we will receive our certificate availability notification. 

As an example, by using the email we initially used to register for the course, we would be able to log into HS Learn and download our certificate:

• First, we enroll in the Oracle University enablement course using the Oracle SSO we created with our corporate email address: charlie.wang@my-pharma-company.com
• Shortly after the course has been completed, Oracle sends us an email confirming the certificate is ready. This email is sent to our corporate email address: charlie.wang@my-pharma-company.com
• Finally, we log in to Health Sciences Learn and download our certificates using the same email address as before: charlie.wang@my-pharma-company.com

The following is an example of what would trigger the error screen:

• First, we enroll in the Oracle University enablement course using the Oracle SSO we created with our corporate email address: charlie.wang@my-pharma-company.com
• Shortly after the course has been completed, Oracle sends us an email confirming the certificate is ready. The email is sent to our corporate email address: charlie.wang@my-pharma-company.com
• Finally, we log in to Health Sciences Learn and try to download our certificates using a different email address: charlie.wang.rocks.2000@yahoo.com.uk 
•  Despite creating a new Oracle SSO account with this new email charlie.wang.rocks.2000@yahoo.com.uk, we will not be able to access the system.

I can't find my certificate on HS Learn

Depending on the learning event, your certificate will only be generated after a feedback form is submitted. If this is the case, please complete the feedback form for the current event to access your certificate.

Alternatively, if this does not solve your problem, please email oraclehslearn_ww_grp@oracle.com or submit a support ticket using the Health Sciences support platform by clicking here. 

Has this happened to you? Was this helpful? Do you have additional questions or comments? Please let us know in the comments section. We will be happy to assist you!

You may have already heard about the awesome live courses that the Health Sciences enablement team offers. But you might be wondering, "How do I enroll in these courses?" Don't worry, we've got you covered! We've recorded a video to guide you through the enrollment process.

You can access the list of available courses by clicking here.

Check out the below images for a quick summary about the currently available courses.

If you have any additional feedback or questions, please let us know in the comments section below. We're here to help you every step of the way!

The Health Sciences Enablement Team is launching a new online live course, Analytics II – Tools and Techniques, which can help you take your data analysis to the next level. You will learn advanced filters, data manipulation, calculations, and visualization types, which will allow you to analyze data and extract meaningful insights. This can lead to more accurate and reliable clinical data, which is crucial in today’s health industry.

Also, this advanced techniques can help you identify patterns and trends that may be difficult to find through traditional methods, leading to new insights and opportunities.

The Enablement Team is looking forward to share their expertise with you, so if you’re interested in this course, please register by clicking here.

In case you have any questions or comments, feel free to write them in the comments section down below.

Exciting news! Our latest release includes a Live Chat feature, making it easier than ever to get help within the app. We've also made improvements to source data verification tools, including new icons for questions and visits that require verification. Plus, CRAs can now easily identify items, streamlining workflows.

But that's not all - this release includes a ton of smaller yet powerful additions throughout Clinical One, like titration for calculated doses, screening and randomization limits by site, and new study notifications. We also now support LOINC code lists and have a new trial management integration for data collection.

Check out the release notes for more details!

Did you know you can VIEW a DRAFT of what #forms, #kits and #randomizations are ASSOCIATED with scheduled #visits and unscheduled visits by running a simple STUDY DESIGN REPORT within Clinical One? Here's the STEP-BY-STEP process!

Did you know you can locate Clinical One resources/reference materials in Oracle University? 

Go to Oracle University, click on courses then click on the course that you would like resources on.  Your resources/reference materials will be located in the playlist on the right side of the screen.

Did you know we offer free Clinical One core training to all current and prospective customers? You can register at any time through Oracle University. Take advantage!

https://learn.oracle.com/ols/live-events/health-sciences-academy-learning-subscription-learn-oracle-oracle-university/100051