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Finding My Oracle Support Documents on the New Cloud MOS Portal
The weekend of December 5-7, 2025, Oracle transitioned to the new My Oracle Support Cloud Portal. As you search for knowledge resources, keep these points in mind:
- MOS Document IDs have been converted to the new portal Article IDs
- In many cases, the previous Document ID links should automatically redirect to the corresponding new Article ID. Tip: for some of the previous MOS Doc IDs, try using this following URL (without the .1 or .2 that was appended to the Doc ID): https://support.oracle.com/support/?kmContentId=xxxxxx
- Many of the MOS documents were automatically migrated, but more complex had to be migrated manually or may still be transitioning to the new portal
Helpful Resources:
Re: Peoplesoft DB performance issue
Hello Ariz.
First of all, are statistics being run on the database ?
Re: Trying to download Patch 36808865 (Forms July 2024 QPR)
The issue has now been corrected. Links in article KA204 redirect to the patches.
Re: Essbase Error 1290010: Client Timeout with SmartView
Hi Kevin_J,
Thanks for your reply and we understand.
You may review the following APS documentation, and read on this particular option: olap.server.netSocketTryInfinite
It may help to improve the issue while you guys are back to the office from the break.
Provider Services Configuration
https://docs.oracle.com/en/database/other-databases/essbase/21/escfg/provider-services-configuration.html#GUID-EE350BA8-F8A7-41F5-AB96-250DD12E11DE
Please let us know if this helps with your issue.
Thanks,
Victor - Oracle Essbase Support
Re: Change of UOM for existing resource of a particular item
Hello Srinis,
Thanks for the update.
Regards
Re: Patch 38764390: SECURE 2.0 SECTION 603 ROTH CATCH-UP PATCH 2 - PEOPLECODE FOR ROTH THRESHOLD CHECKBO
Hello, Sheetal,
There are two documents you should refer to:
For updates directly related to the Secure 2.0 Roth PRP, use Knowledge Article KB851790 - How to Implement the SECURE 2.0 - Section 603 Roth Catch-Up - Savings Deduction Calculation
For overall Secure 2.0 updates, PNEWS1831 - PeopleSoft Savings Plan Enhancements for Secure 2.0.
I hope that helps.
Regards - Beth
Re: PRP for Secure 2.0 Section 603 - ETA
PriyanshuG, we are still trying to apply all our tax update patches… I guess you didn't have the compiler error for the COBOL programs.
Wendy Ho
Re: Database set up as Non-Unicode; "hidden" characters are being saved to Voucher DISTRIB_LINE descrs
Debbie - it depends on where you would like to make the change.. lets say if you are ok storing the data as is in DB then you can check if they accept UTF-8 and add below code in SQR.
open output $file_name as 1 for-writing record=32000
encoding='UTF-8'
If vendor only supports ASCII
! Replace non-breaking space (0xA0) with normal space
let $descr = replace($descr, x'00A0'x, ' ') ! Replace smart quotes with regular quotes
let $descr = replace($descr, x'201C'x, '"')
let $descr = replace($descr, x'201D'x, '"') ! Replace en dash with regular dash
let $descr = replace($descr, x'2013'x, '-')
If you want to strip the characters at peoplecode itself then we can write there as well.. let me know which one you like?
-Velu
Re: Please, make Knowledge Base documents more friendly for external bookmarking tools
Hi Margi,
"Known Issues" mentions other problems than mine. My suggestion is to improve metadata of Knowlegde Base documents by adding basic thins like "Title" and "KB" number to them. I'm not sure if you noticed but now they do not even have unique titles - so when bookmarked by the browser they all are "Knowledge Articles":
So bookmarking - which is the only current replacement for "Favorites" - is very difficult. One has to manually change bookmark name to something meaningfull. The other issue: shortening longer titles - makes this task even harder because full title is not available anywhere in the doc.
mickyw
Re: Please, make Knowledge Base documents more friendly for external bookmarking tools
Hearing our frustration, adding the information in our support portal, . . all is not a solution it's only like giving some painkiller to a patient , it won't help and it's really not helping?! how long has it been since this failed disaster migration?! how long? how long we're facing issues that's affecting our business?? how long are we affected with customers?!!
How long?!!!
I even can't rely on the very basic function which is searching?!!
Searching itself is a big mess? is a huge failure? I remember very well when I used to search through old classic MOS and how I used to get the results? the relevant to my search ? to what I'm typing? to the keywords I'm using?!! Nothing is working the same anymore!!
Please at lease if really Oracle is listening or caring about its partners is to roll back the migration !!! Or you don't have a roll back plan in the very first place??!! Oracle the big database company selling migration services to all its worlwide customers doesn't have a roll back plan?!!!
Is is this possible or acceptable anyway?! Or again it's us , your partners or even customers you don't care about?!!
I really can't get it at all!! There is no single explanation other than that really this was Oracle intention in the first place!!!
