Hi All, Jill here.

Recently we had some entries to the community (and an SR) which reported that although the Cancellation Rules on the Country Take Configuration page were set to "All Events Except Finalized" users were finding there were some events, known to have been finalized, that were available for the employee and/or manager to cancel.

Our own internal testing did not reproduce this issue. In fact, if the events were in finalized status, they weren't even available under the Cancel Absences tile, nor was the Cancel button on the View Absences page editable.

Documentation provided by one of the customers gave the following screen shots and description:

-Screen shot of the Calendar Group table showing the date/time stamp of the finalization.

-Screen shot of Calendar Group results, showing the take for the date in question as part of the Absence data.

-Screen shot of Absence Event (only the first few columns) with with the caption "The administrator retroactively modified the event, via Absence Event, changing from full day to partial day."

What the user did not realize that such a modification (whenever the Admin takes action on an event in any process status) 'opens' the event and changes the status to "Not processed". "Not processed" is also not finalized, thus the event became available for the Manager or Employee to take action.

In the customer's case, the current Calendar Group was run, but not finalized. Upon inspection, they confirmed the status of the event was "Processed" (and open to cancellation).

Until that event is reprocessed and re-finalized, the system considers it an open event.

A Knowledge Document has been created to discuss this issue.

ABMGT: Absence Cancellation Rules Ignored and Finalized Absence Can Be Cancelled (Doc ID 3089603.1)