Hi,

It is possible, but you must create your own custom views, scoring engines and possibly templates.

By design, the seeded scoring engine (Scoring Engine 2) will not flag negative invoices as delinquent as they customer has a negative balance.

The seeded scoring engine uses the following criteria to insert data into IEX_DELINQUENCIES:

1. Must have a class of Invoice (INV), Debit Memo (DM), Chargeback (CB)
2. Amount due remaining must be > 0
3. Status must be Open (OP)
4. Dispute Date must be null
5. Invoice is not selected to be paid by a receipt batch (selected_for_receipt_batch_id must be
null).
6. Due Date < Sysdate

The above is detailed in this KM Document:
Invoice in Advanced Collections is Past Due but Still has a Current Status KB750365

You can review the views used by the seeded scoring component (IEX_DELINQUENCIES_NEW_V) and the seeded scoring engine (IEX_F_SCORE_INVOICES_V) and create your own custom views and engine.

Unapplied receipts can be show on the dunning letter by using the seeded template 'Dunning Soft Letter with On Account credit memos & unapplied receipts'. You can model your custom template after that template. The query behind the template is what controls what shows on the template. This is detailed in this KM document:

Unapplied Receipts are not Included on a Dunning Work Item (KB722700)

Best Regards,
John