"Additionally, I just checked the previous favorites and I have nothing…so it isn't fixed it is still broke."

In their eyes it is; to paraphrase a SR reply posted on Reddit; only .1 docs migrated. So all my advisory favs - are NOT! If all your fav docs were not .1 docs then nada…

None of the above will make a difference when the user community is struggling to find things that were readily available. Most of us do not have the time to "catch up" on how to use new support portal. Like any other IT company in the cloud (you aren't the only ones!), they are using multiple layers of autentication. Why not do that first, instead of this insane overhaul that is hurting our productivity???

Yes agreed, Oracle is kicking their customers out of the door and send them to SAP!

Let me join the list of customers that are really unhappy with this new and cough improved cough support portal. It's awful. Simply awful!!!! No way to sugar-coat it, it's awful.

Where is the Certifications tab? I can't for the life of me seem to find anything that had that functionality in the new site.

Where are my old favorites? Oh..I see that Oracle Support was kind to put them in profile—>Preferences—>Previous Favorites. However, I had lots of faves bookmarked so I did what people naturally do, I categorized them by storing the favorites in different folders. None of my favorites that were in folders are in my list of Previous Favorites. Apparently this is a known issue.

The primary goal of these changes is to enhance the safety and security of My Oracle Support (MOS), which is especially important as we continue to operate in the cloud.

While that may have been your big reason to change, our big reason for using MOS was to get support! Its great that you think this is a more secure platform. But its very unusable in its current form.

Where are the Announcements?

Where is the, what used to be, ever present link to the latest/greatest CPU?

Now that the MOS Notes have been migrated to KB articles and the old links don't work any more, I'd like to start generating a new list of favorites, but I cant seem to do that any more.

These updates are significant, and adapting to them can be challenging for everyone—including Support Engineers.

Agree…no one likes change. But this isn't change. This is a very user UNFRIENDLY system. Please revert it back to what it was before.

Cheers,

Brian

I suggest we should get as many customers as possible to force Oracle change back to the old MOS version. We pay lots of money for licenses and maintenances to Oracle and we deserve to have better service, not this piece of drunk!

We have to unite together to force Oracle change back to the old MOS version. We pay lots of money for licenses and services, we have the rights to demand Oracle do what we customers want!

The same thinking

I really can't take conspiracy theory out of my head

This, what has been done to MOS was never done by mistake!!! This was intentional from the beginning !!