We are primarily a FedEx shipper but occasionally UPS is preferred. Our latest/first attempt = check the "Use Integration" box is check, using UPS and yielded a very non-descript error:
Error
An unexpected error has occurred. Please click here to notify support and provide your contact information.
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this was at the order fulfillment stage (Pick/Pack/Ship)
the order fulfillment team member clicked the "here" and opened a case:
Support Case #: 4590214.
But the issue is not resolved.
- I explained that per checking the error log on our back-end, we noted that the that type of error that you were encountering is being sent out by the Shipping Carrier (UPS) and not NetSuite.
- Per checking the related cases, the proposed solution is to Fulfill sales order transaction and save item fulfillment after(30) minutes when the UPS account has been absolved/released from locked out status.
- If this does not work within that time, we recommended that you reach out to UPS to further check the cause of the error.
- I also said that I will provide the contact number for UPS support. Kindly see details below.
- Since there is no pending action item on our end, we agreed that we may now close the case.
As recommended, UPS was contacted - and sort of as expected, they said the error was on NetSuite. So I have a circular non-answer answer
NetSuite said the error is coming from UPS, so they can't help me, and UPS said the error is caused by NetSuite, so /they/ can't help me.
Anyone out there have this same issue?
Thanks,
