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• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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How to prevent shipping recalculation on invoice after adding a warranty line item- UPS Integration?
We use the UPS integration and calculate shipping costs on the item fulfillment.
Sometimes we need to add a warranty line to the invoice, but doing so forces us to recalculate shipping on the invoice, which gives us an incorrect amount.
Before adding the warranty line:
After adding the warranty line:
The calculated amount:
The first shipping cost is the correct one; it's calculated via the UPS integration for the package size, and it's calculated on the item fulfillment. The second ignores the information entered on the item fulfillment.
I need to be able to add the warranty line item to the invoice without recalculating shipping.
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