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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

ACS Monitor Mi6 - Updates | December 21, 2022

Hello there!


We are glad to journey with you on this new Mi6 Methodology!


Congratulations! You have completed the Welcome Email communications, Knowledge Transfers with the respective AMOs and/or CS Delivery Teams, and Foundation cases have been requested and/or even completed. Welcome Call cases are completed or waiting for the scheduled date too.


Check out the list below to confirm status of your case.

Mi6: Welcome Email Not Sent

Mi6: Knowledge Transfer Not Completed 

Mi6 : Foundation Not Requested


Don’t forget to set your case status to “Closed” when you are done!


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