mike-come join the thread https://usergroup.netsuite.com/users/showthread.php?t=6008

Ian, Have your administrator add the role 'Netsuite support Center' to your employee record. Once it is active, you will access the link not through the 'change roles' link, but via the support tab itself. you will have to attach documents via the e-mails they send you, not the support center itself (I think).

I imagine it is directly related to your level of support?

This is a bone of contention that has echoed throughout this forum a great deal. I do not know what the answer you are looking for is, but I can tell you what I found when I dealt with it. I finally dug my way out of being buried early in the year, and found the time to go through my open cases. What I found surprised me.…

Our global ASA for Gold is 4 minutes, and Silver is 7 minutes. Kind Regards - James Dantow, Mgr of Support email contact: jdantow@netsuite.com Mr. Dantow, When do you expect to hit this target?

Mr Dantow, The process you have outlined is exactly what I have seen- the way you describe the hold times, etc. However, my original question may not have been clear, so I will elaborate a bit. I have silver support. I called in about a month ago, and was on hold for an hour. I was asking when you planned on reducing the…

In all fairness, my experience on the phone support yesterday (as described in the "case study of support" thread) caused me to change my tune dramatically. In the interest of not repeating myself, look here- https://usergroup.netsuite.com/users/showthread.php?t=5870&highlight=case+study It seems that NS, for all their…

I second this- very encouraging, especially right now with this upgrade, when they are all busy. I have had communications from support via e-mail daily, and have had multiple calls back. I don't see them answering in this forum as often as I would like, but overall, the efforts are recognized, and promising.

Comments and questions about support? wow - somebody is feeling very brave...... :D thanks for clarifying, I thought it was somewhere we could post case numbers and actually get support- good to know.

I asked when the target date for the 4-7 minutes was, because I was on hold for over 60 minutes the last time I called, last month. Never have I had any hold time be less than 20 minutes, and most average over 45 minutes. we also, are only silver.

Hi Jon, THis "case study" is almost tragic in what I just saw happen. I get the same kind of responses from online support as you do. However, as soon as you posted it in here- and brought it up, NS stepped up and took care of you. So is that the answer? do we have to bring all cases into the UG, in order to get an answer…

Wow, I guess I was quite lucky. I am in the position where I call that I usually know exactly what the problem is. I just need the stupid thing fixed, or someone to explain to me how I actually created the problem (so I can then fix it myself) Funny, I did mention that I was able to fix this particular issue myself, and…

a little OT here, chris, see other thread.

As a quick follow up, your support rep called me back at 10:37 am- She wanted to have me try a couple of things to see if we could fix it. I could tell that she was still unsure of what my issue was, but she was giving it her best shot, and willingly troubleshooting to offer whatever help she could. however, I figured it…

Thanks, JMU, lookslike your getting everywhere lately- all kinds of results. Way to go. I had someone in my local network of users ask about this specifically, and am wonderng about the details. They have 5 different compaies, all owned by one family, with employees who manage all five companies. Right now they run 5…

What I like about the multi-org name versus terms such as consolidation or subsiduary management or single instance consolidation - is that multi-org is the superset of everything. Since SIC implys that its a consolidation process - which I hope it isnt. and subsiduary management implies that they are linked to a parent…

You hoo guys, over here- you gave us a new platform for this, so is someone knowledgeable ready to talk about it? Educate us, pretty please?:D The very idea of Multi Org is great. However, I am not sure if thi feature is going to be for new customers only. Is it out of line to ask how it can work for users who have…

setup-accounting-accounting preferences-order management place a check in the box that says 'allow overage on fulfillments'

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I believe that you may be looking for the term 'approval process'. While I'm not certain a pop up box is the way I might go, there are various ways to capture approvals (denials as well) depending upon where in the workflow the decision falls. Does that help?

By design, accounts on items are difficult to change, as the transactional history of the item will be affected. What this means is that to change an account, all accounting periods must be opened, and you should expect to see historical changes to your financials. This is typically not recommended. (see Suiteanswer…