Angela Bayliss · Senior Solution Architect · Silver Crown

OK- so the fact that the SO's are storing the address as 'custom' is impacting what? Why is this an issue? I'm trying to understand what you're trying to resolve- if the address Ship to select is 'custom' instead of the address label.

What approval routing are you using? Suiteapprovals, workflows?

If the address of the customer is the default ship to address on the customer record, you don't need to map it. It should default to the correct address. You don't mention if the addresses are the default- or if they are a custom address. We need a few more details.

Usually, survey's are done via online forms. This way, no login is actually required. Depending on the custom customer center role you're using, if you can't add permissions for the custom record- your customers won't be able to see it. If you create your survey using an online form you won't have this issue. I hope this…

I suggest that you file a support case right away.

If you use a transfer order to move the items to Location B, the transfer order will include a fulfillment record. This fulfillment applies to the transfer order only. Once transferred, location B should see the items available to fulfill on the single order. Make sense?

You can transfer the items from Location A to Location B using an inventory transfer or transfer order, then fulfill all items from Location B. When they are transferred, update the SO to have the items in warehouse A fulfilled from warehouse B. This way you have 1 fulfillment for the entire order. Is this what you're…

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Are you loading a trial balance, as in the Historical period from Quickbooks? If so, you can't load the intercompany account lines as eliminating when creating a regular journal. I've never tried to load a historical trial balance using the advanced intercompany journal. I didn't think you can. The instructions above…

This makes perfect sense. THe configuration you initially had has set you up to fail. I am so sorry for your experience.

You don't have to use NetSuite Pro Services. There are many qualified consulting companies that can provide you with support. Have you looked into that avenue?

Records can only be deleted if they don't have a dependent record. For example: A PO cannot be deleted if there are any receipts/bills/RMA's created from it. A SO cannot be deleted if there are any fulfillments/Invoices/RMA's created from it. A Bill cannot be deleted if it is paid. And so on - to delete any transaction…

You won't find any actual instructions for this, because this doesn't come up normally. Note that this is a MASSIVE undertaking. The steps you will need to take are: Move all inventory to target Subsidiary- this will need to be done via csv import and inventory transfers. Depending on your Costing method, it will be…

If you have the fields on the results of the search, the search has a 'list' view enabled- and someone turns on Direct List editing, the fields will be editable. You'll need to manage these via training/ Internal Processes. Not the answer you're looking for, sorry about that.

You will definitely need 2 searches. You can do a save as pretty easily.

Did you try changing the % rate charged to each sales rep? You had it to 1 rep having 100% of the sale…..

No, if you uncheck 'charge for shipping' It will NOT calculate shipping. If you do not uncheck 'charge for shipping' shipping costs will calculate. They will Always be passed on to the customer, unless you zero out the charged amount on every transaction, which it sounds like your team is reviewing the costs manually to…

You will definitely need to inactivate this workflow. It will conflict with the new one. In the new workflow, you can set the approvers based on the dollar amounts in the criteria of each action. The native 3 way match workflow will completely replace this one.

Hi there. Since adding or removing BOMs from an assembly is technically adding a sublist record - these are not captured in the system notes of an assembly. So the answer is no, you cannot look at the system notes of the assembly. Depending on how you're using BOMs - IF you are restricting the BOM to specific assemblies,…

Depending on what is in the original workflow, you may be able to tweak that one to work together with the approval workflow. Are you using suiteapprovals? If so, you can inactivate the workflow deployed, and use Suiteapprovals instead. It's difficult to guess without any idea of the actual context of the original…

I would definitely recommend that you file a case.

You might try adjusting the % allocated to the sales team to more than just the primary. Right now, your primary is 100% allocated. Might be worth a try.

It sounds as though someone has edited the default sublist search you are viewing. Go to>Customization>Forms>Sublists Under 'transactions' - look to see if someone has linked a saved search to "related records'. If you see it, someone has replaced the native sublist with a custom search. I hope this helps!

If your connector is set up to accept customer deposits, you won't be able to create cash sales. The reason is simple - when billing an SO with a customer deposit, you MUST create an invoice from the so for the deposit to apply to the invoice. You cannot apply a customer deposit to a cash sale - since the charge for the…

I would be interested in other peoples insight here. (strange that nobody will comment?) This would affect every account that uses Suiteapprovals- and using inactive suiteapproval rules for approval routing cannot be the norm.

I got my answer from Support. I am in awe that this is an enhancement and working as designed. Thank you for contacting NetSuite Customer Support. At this time, the feature you are requesting is not available within the NetSuite line of application services. We do have an Enhancement Request logged for this feature request…

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Hello, If you're COA's are not the same in the different systems, then a manual account map may be required for any imports. You cannot tie an account from NetSuite to an account from an external system without having a conversion map. My process is to create an excel spreadsheet of the accounts, with a Column of accounts…