Hi @Kaden B Thank you for creating this thread! Everyone let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched "New to…

Hi @User_SHXAB Thank you forcreating this thread! To everyone, let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched…

Hi @Maria Gabriela Barbosa-Oracle Thank you for creating this thread! Everyone let’s come together to offer our support, expertise, and knowledge to our fellow community member. Your participation and contributions are greatly appreciated. — In case you know someone, who is new to NetSuite, we encourage you to direct them…

Hi @Tom Dalton Were you able to review my last comment? Let me know if you have any questions. In addition to my previous comment, there could also be an extension that might possibly display the pop-up. You can test the behavior in sandbox (if applicable) and if it will still reproduce using SuiteCommerce Base Theme…

Hi @Tom Dalton I do understand the steps to replicate the problem but in the last part where it asks, "would you like to leave feedback about the ordering process?" could you provide a screenshot of how it looks like? Since you mentioned that it is a pop-up then there might be a script that runs to show that pop-up. Normal…

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Hi @Vernita I would appreciate your feedback on my previous comment. Please let me know if you have any questions or require further clarification. Thank you!

Hi @User_K51C7 Thank you for creating this thread! Everyone let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched "New…

Hi @Vernita Unfortunately, it is not possible to embed links from Customer Center page to an external website. What NetSuite offer is the SuiteCommerce My Account which is a web service portal that allows customer to manage their account information and view orders or pay for invoices. This is similar to Customer Portal in…

Hi @User_6G058 Unfortunately, the ability to receive email notification when an Invoice is paid is not yet available in the standard NetSuite account. This is currently an enhancement logged under Enhancement: #66340 Ability to have emailed invoice indicate that it has been paid. You can go to SuiteIdeas page to vote for…

Hi @Toni L That shouldn’t make a difference. Now that it’s confirmed to be working on the SRC version of SB Kilimanjaro, you can temporarily point the Cart touchpoint to your SRC Kilimanjaro instance in your domain record or website record, depending on whether your touchpoints are set at the domain or website record…

Hi @Toni L Please disregard my previous comment - I realized I forgot to enable the Plug-ins for Advanced Promotions, which are necessary to properly select a Promotion when navigating to Lists > Marketing > Promotions > New. To help further isolate the issue, please do the following: Navigate to your Site Builder web…

Hi @Dallas H Thank you for creating this thread! Everyone let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched "New to…

Hi @Toni L When you create a Promotion, what form do you see for Custom Form field? The subtabs you mentioned may vary on the type of Advanced Promotion you are using. (e.g. Item Specific Promotion Form, Order Specific Promotion Form, and Buy X Get Y Promotion Form) You can create a new Promotion and set Custom Form field…

Hi @Toni L I recently did a test on my end, and I was able to successfully apply a new Advanced Promotion (e.g. AP2025). Here's a screenshot from my test web store: SiteBuilder SBE Kilimanjaro Sample Promotion setup in the NetSuite UI: Please test out the promotion setup above and assign an item to it. Then see if it would…

Hi @Toni L No problem. Could you please provide a screenshot of your Promotion setup? Also, does this issue occur with all of your promotions, or just a specific one?

Hi @Toni L Were you able to check my last comment? Let me know if you need any help. Thank you

Hi @User_5JLH0 Thank you for creating this thread! Everyone let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched "New…

Hi @Toni L Are you using SuitePromotions and what is the SSP application you're using for your Site Builder? Kindly provide screenshot of the promotion record and the steps for you to create it. Thank you

Hi @Dext3r It seems more complicated than it actually is. To prevent any potential errors, it would be best to revert the changes back to the original setup (do uncheck the mandatory checkbox on the phone field if you have done so). You can also verify if there is a phone number field in the front-end by adding an address…

Hi @pkondur Were you able to review my last comment? Thank you

Hi @Dext3r Were you able to update your address form? Thank you

Hi @huntermaclean Thank you for creating this thread! Everyone let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched…

Hi @pkondur Sorry I'm a little confused. Please let me know if I understand this correctly. Does Franchisee and Manufacturer would be using a SuiteCommerce webstore but under different subsidiaries (say SUB-A for Franchisee and SUB-B for Manufacturer)? The Manufacturer (SUB-B) would be selling to Franchisee (SUB-A) through…

Hi @Dext3r Quick update: I was able to replicate this in my test account, and I find the behavior odd. I did some checking and found that this could be related to Enhancement: 662733 SCA / SCS > Personalized Catalog View > Ability to hide Commerce Categories fully despite the Item Availability Display Precedence. You can…

Hi @Dext3r Can you please confirm that you've setup Customer Segments Manager to display the categories? Example: The Mouse category is set to Display Fully for Customers under Customer Center [SCS] group Thank you

Hi @Dext3r Yes, better check with your partner first who have done customization in your account. What's important is that the Phone field highlighted below must have a value each time an address is added to a customer record. I've also noticed that there's a script that ran and updated the address information of the…

Hi @Dext3r By any chance, if you navigate to that customer record's address tab and view each address, does each addresses have a Phone number set? If the phone field is not populated in the address fields, then it is expected that when customer places an order in the web store, it will unset the address and the phone…

Hi @Dext3r I looked into this problem and if you encounter an error "Exception When Submitting the Order" as well, could you please check the following? PayPal Side 1. Navigate to www.paypal.com 2. Login using credentials. 3. Click on Account settings 4. On API Access, click Update 5. Click Grant API Permission 6. On…

Hi @nugkent Upon checking further, this problem is logged under Defect 826632 and a workaround is to disable Facets as URL Parameters. Please check and test on your end to see if it would work. Navigate to Commerce > Websites > Configuration. Click on the Shopping Catalog Tab. Click on the Facets Subtab. Uncheck the Facets…