Elina Kourouzidou Blue Ribbon

Hi @Michelle Jabanes-Oracle! Thank you for your input! Yes. Is it possible though for the persons cc'd to follow the case all along? Everytime a party (client rep or support rep) updates the case? Thank you. I will go through the SuiteAnswers. Awaiting your comments.

Hi @Wee Ming! Thank you very much for your comment! Really helpful!

Hi @Harsha Kumara! Sure! SB Screenshots: Production Screenshots:

Hi @Angelica Mae Segador-Oracle! Still the issue remains unresolved as the support team was not able to reproduce the issue as well. What do you suggest? How can we find a way to resolve this???

Hi @Micah Timbol-Oracle! Thank you for your reply! What about the Budget vs. Actual Report? Subsidiaries are not shown in the "Subsidiary Context" list. How can I bring the subsidiary name on the report and on the PDF Export??

Hi @Angelica Mae Segador-Oracle! The custom field of Area is been populated to all transaction records. Once the system tries to create the Journal Entry for the depreciation charge the error above is been reverted.

Yes, thank you @Clarisa De Torres-Oracle for your assistance!

Hey @Angelica Mae Segador-Oracle! Thank you for reverting on this. I have managed to open a case in NS support for this, but yet awaiting the relevant team to review it and revert. On your query above, yes we have transferred the WF from SB to Prod with a Bundle. The WF can be found and is working in Prod. The problem is…

Hi Veronica Steluta Mincior-Oracle! Could please file for a case in the Support for this issue? This causing a lot of frustration to the client as is causing interruption within the overall payments approval procedure and thus causing issues in the relationships with the customers and/or cause significant financial impact.…

Thank you guys for your responses!

Thank you guys! I am trying to create a support case but is been evaluated as "Medium severity" and doesn't let me to create it :/

Good morning guys!!! Any updates on the above?

Hi @Angelica Mae Segador-Oracle and @User_ZCWF3! I found a solution through your suggestions above! Thank you!

Nothing works guys 😭 @Clarisa De Torres-Oracle @Vajrala Madhu Reddy @Niks Blando-Oracle Any other ideas?

Thank you @Micah Timbol-Oracle !

Hi @Angelica Mae Segador-Oracle!!! Its not actually an error. When the client clicks on the link the home page of NetSuite it opens rather than the Bill Payment record. The previous week it was working fine.

Hi @Clarisa De Torres-Oracle and @Vajrala Madhu Reddy! Thank you both for your comment! I am not sure how can I see the PDF code. Its Basic Type not Advanced PDF.

Hi @Clarisa De Torres-Oracle! I know its really strange! I have also tried it in other clients' environments and on the same environment with payments of other group subsidiaries and it works ok! Only for this specific payment receipt printout the parent company is been shown. The invoice printout related to this payment…

Hi @JenSw! Thank you for sharing your workaround with me. Much appreciated. I will definitely try it and hopefully the client will be ok with it.

Thank you both again! On another note, are you aware of any other way to extract non monetary metrics? For example, for a hotel No. of Rooms sold or No. of Rooms available to be able to divide that Revenue or Income with this number and get the Revenue per Room or Income per Room?

Thank you @Angelica Mae Segador-Oracle! Indeed, the fields were used in Workflows! :)

Thank you both for your assistance @Tiru Chembeti and @Patrick Fresnosa-Oracle. The client does not have the Advanced Financials Add-on enabled.

Hello @Edo_Aroni! Thank you for reverting! I have enabled the Multiple Units of Measure as well! Any other ideas?

Hi @Micah Timbol-Oracle! Thank you for your input. I am still not getting what I desire. Now the column label changed to "Jan 2023 - Adjust 2023" I want to be able to see the period that I am selecting "Jan - Apr 2024" and for the YTD columns to see " Jan - May 2024". Any ideas on how I can achieve this?

Hi @Angela Bayliss and @Angelica Mae Segador-Oracle! Thank you both for your assistance. Best regards, Elina.

Hi @Angela Bayliss and @Angelica Mae Segador-Oracle! Thank you both for your input! @Angela Bayliss this is the approach I indeed followed for printing the invoice but I am also interested for an evidence of the prepayment that is not applied to a specific invoice and the printout is a bit odd:

Hi @Angelica Mae Segador-Oracle! I am afraid I don't know how to spot source code. The printing type that I am using is "Basic" and Layout is been customized as below:

Hi @Angelica Mae Segador-Oracle! Thank you for reverting on my issue. I am trying to imitate the "Payment Receipt" printout format, so as the information (Inv date, description, original amt, Amt Due and Prepayment amount) to be shown inside the table and not as "unapplied" amount.

Hi @Micah Timbol-Oracle ! Thank you for the steps provided! Are really helpfull!

Hi @Micah Timbol-Oracle! I don't have the ability to file for a case. It is considered of a low severity. Any other suggestions on how to approach this?