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Please note that on Friday, September 19, 2025, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
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Hi @User_M6AR4 , I hope this works for you end. Let us know about your thoughts. ? ========================= If you find this reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the “Did this answer your question?”, you’ll be able to aid the community to find…
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Hi @ChrisH , You are very much welcome! For your third concern, I have found out that there is a Standard way to set the Email with the Email on the Customer Record, Relationships tab. If we will check the Case record as shown below, the Email address has the value from the Customer record's Email Address (yellow highlight…
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Hi @ChrisH, We will wait for your response ? Thank you, Joahnna
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Hi @Peter_Shun_Li_22 , To set the default value for the Tax Item on the newly created Customer record, we must create a Workflow. You may check the steps below and see if the solution works for your business requirements. Hope this helps ? If you find this reply to your question as helpful, others with the same question…
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Hi @JoshPNW , Glad to have you with us today. Thank you for posting and creating a thread. Allow our gurus to review your concern and perform their initial investigation. I am tagging @Joy Noreen Magoling-Oracle and @Ivy Lopez-Oracle who may be able to help you with this. Anyone who also have insights that may help Joy,…
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Hello @lilywu , Welcome back to the community! Thank you for posting your question here. Based on my understanding on your concern, the Subsidiary field on the Inventory Adjustment is not available on the Workflow. I have checked into this and found out that this is not yet possible using workflow. I have also found out…
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Hello @PaulFleetwood , As per my understanding, you wanted to be able to show the Custom Item Fields on the Customer Saved Search you have created. I have checked if it is possible to use the Item Fields… on the Results tab of the Saved Search and unfortunately, I have found out that as of the moment, it is not yet…
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Hello @ChrisH , Welcome back to the community! Thank you for posting your question here. Based on my understanding on your concern, you wanted to be able to set the Status of the case to In Progress as soon as the agent replies and to Close the Case that have had no activity in more than 14 days. Allow our gurus to review…
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Hi @rburns515, That is good to hear! Glad I have been able to help you and that it worked. Hope you have a great day today ?
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Hello @User_O4547 , Hope you are having a great day! Thank you for being with us today and for posting your question here. I would like to further clarify your concern, based on my understanding, the previous representative told you that it is easy to switch between selection boxes and a dropdown menu for variant selection…
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Hi @rburns515 , To show the MPN value from the Item Record to the Purchase Order, create a Custom Line Field on the Purchase Order. You may check the steps below and see if the solution works for your business requirements. Hope this helps ? If you find this reply to your question as helpful, others with the same question…
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Hello @User_UU0BX , Welcome to NS Support Community and thank you for posting your concern here! For new members, we suggest that you visit the NetSuite Support Community - Frequently Asked Questions (FAQs) for more information regarding the community. You can also update your profile and set your preferred username so…
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Hello @JCronin , Welcome back to the community! ? Thank you for posting your question here. Allow our gurus to review your concern and perform their initial investigation. I am tagging @Jeff Pineda-Oracle who may be able to help you with this. Anyone who also have insights that may help, feel free to join this thread!…